A live exploration of how Agentic AI is reshaping banking customer service, from the advantages of Small Language Models versus Large Language Models to the emerging role of AI assistants in handling customer transactions. The session will examine whether Agentic AI could represent an "ATM moment" for contact centres, concluding with a live demonstration of a multilingual Voice Agent for banking customer service.
Speaker
Eduardo Malpica
International Pre-Sales Manager
Enghouse Interactive
Eduardo Malpica has +20 years of experience helping companies improve how they connect with their customers. At Enghouse Interactive, he supports business growth across EMEA, working with organizations to deliver better customer experiences through smart, practical technology.
With a background in telecommunications and biomedical engineering, Eduardo combines technical know-how with a clear, strategic approach. He’s passionate about making complex ideas easy to understand and turning them into real-world results—especially in diverse, international settings.
Https://www.linkedin.com/in/emalpicagdv/
Thursday 8 | 10
Domus - ASTERIA GlyfadaThu 8 | 10
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