Mr. Angelos Karakerezis currently holds the position of Deputy General Manager of EFG Eurobank Ergasias. He also serves as Head of Alternative and External Channels in Retail Banking. He has an international caliber holding executive positions in Europe, UK and USA. His expertise focus on AI, Intelligent Robotics, Consumer Lending, Mortgage Lending, Small Business Banking, Credit Underwriting, Digital Channels, Contact Centers, video Banking, Retail Banking Ecosystems and Self Service Terminals.
He holds a Ph.D. Degree in AI/Robotics from the University of Bristol, an MSc/DIC Degree in Industrial Robotics from the Imperial College, and a Bachelor Degree in Mechanical Engineering from the Aristotle University of Thessaloniki. He has participated as a member of BoD in an number of Enterprises. He has also attended a number of executive courses specialized in Management and Leadership at the Harvard Business School and INSEAD Business School, respectively. Finally, he is author of various journal and conference papers.
Discussion Framework: As banking becomes increasingly digital and remote, physical self-service touchpoints remain key anchors for resilience, trust and customer choice. This panel will consider how ATMs and kiosks are evolving with digital channels to deliver quick, connected and convenient experiences both within and beyond branches.
Key Question: How can physical self-service touchpoints help banks meet rising customer expectations for 'anytime, anywhere' banking in a digital-first world?
